TRAX BIKE SOLUTIONS team design, develop and test our products with care and engineering expertise.
We make all parts with the best local manufacturers available.
We check every single product personally and one by one.
If anyway, somehow you get a faulty product, don’t panic. Here you have our clear warranty policy:
We are very strict in our quality controls, but sometimes things can go wrong. If you somehow get a faulty product, even months after installation send us an email, and we’ll find the solution. Yes, we work for a 100% satisfaction ratio.
If you ordered the wrong product, or the product is not what expected, don’t worry. Items can be returned within 30 days of receipt, and your money given back.
No items may be returned after 30 days (unless the product is faulty). Returns must be in new and unused condition, with the original packaging, labels, and manufacture tags attached.
Customer will pay the shipping for the returned item. You are responsible if the item does not arrive to our facility, so we hardly recommend to use a tracking shipping option if you need to return any product.