About TRAX BIKE SOLUTIONS
It all started in 2018 in Barcelona on an MTB route together, normal, as always… That day we realised that the time we spent together practicing sport in the open air filled us with positivity and experiences that we would never forget…
This feeling made us think of a system to share experiences on two wheels with the people we love most in the world and who, until then, we had not thought could do it with us due to lack of experience or physical fitness… Daughters, sons, fathers, mothers, friends?
Well, here we are, a dream come true. We are Mercè and Guillem and we are delighted to be able to contribute our grain of sand to the mission of making outdoor sports accessible to everyone and that these good times can be shared with those we love most. We hope that everyone can enjoy our products as much as we enjoy using them and make this project a reality.
The TRAX BIKE SOLUTIONS team designs, develops and tests our products with care and engineering expertise, we manufacture all garments with the best local manufacturers available and we test each product individually.
But above all, we do it all from a passion for outdoor sports and the desire to share these fantastic moments of life with our loved ones.
“The pleasure of any activity is doubled when one lives with another who shares the same experience”
If you somehow get a defective product, don’t panic. Here’s our clear warranty policy: We are very strict in our quality controls, but sometimes things can go wrong. If you somehow get a defective product, even months after installation, just email us and we’ll find a solution. Yes, we work for a 100% satisfaction ratio.
If you ordered the wrong product or the product is not what you expected, don’t worry. Items can be returned within 30 days of receipt and your money can be refunded.
No items can be returned after 30 days (unless the product is defective). Returns must be in new and unused condition with the original packaging, tags and manufacturing labels attached.
The customer will pay for the shipping of the returned item. They are responsible if the item does not arrive at our facility, so we recommend that you use a tracked shipping option if you need to return any product.
